Captain Cooks Privacy Policy with Account Security and Data Use
Captain Cooks Privacy Commitment
We take privacy seriously at Captain Cooks and apply clear standards for data use in Canada. When you register or use our website, mobile platform, or services, you agree to the privacy practices set out for account access, security, and support.
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Our approach centres on practical protection. We collect what is needed to run your account, process payments, support gameplay access, and meet legal obligations without selling your personal data to third parties.
Personal Data Collected for Accounts
To create and manage an account, we may collect personal details such as your name, date of birth, address, phone number, and email address. We also handle account information including your username, password, and transaction history.
For payments and account safety, we may process bank account details, card information, e-wallet data, IP address, browser data, device type, and geolocation. These details help with identity checks, age verification, fraud prevention, and regulatory compliance in Canada.
- Identity and age verification
- Deposits, withdrawals, and bonus claims
- Customer support and account management
- Personalised offers and loyalty rewards
How Captain Cooks Shares and Protects Data
Your data is shared only where it supports normal casino operations or legal duties. That can include payment processors and banking institutions for transactions, licensed software providers for game access, and regulatory authorities where disclosure is required by law.
We use industry-standard SSL encryption and secure server infrastructure to reduce the risk of unauthorised access, loss, or misuse. Cookies are also used to improve browsing performance and tailor promotions, although some features may work less effectively if cookies are declined in your browser.
| Privacy and account area | How we use or handle it | What players in Canada should know |
|---|---|---|
| Personal and account registration data | Name, date of birth, address, phone number, email address, username, password, and transaction history may be collected when you register or use the services. | This information is used to verify identity and age, manage your account, and support general account access. |
| Payment and transaction information | Bank account details, credit/debit card numbers, and e-wallet data may be processed for deposits, withdrawals, and bonus claims. | Payment processors and banking institutions may receive this data to complete transactions. |
| Technical and device monitoring | IP address, device type, browser, and geolocation may be collected for security and legal compliance. | This supports fraud prevention, safer account use, and compliance checks tied to casino operations. |
| Cookies and browsing tools | Cookies are used to enhance browsing, improve website performance, and personalise promotions. | You can decline cookies in your browser settings, but some site features may not function correctly. |
| Security protections | Industry-standard SSL encryption and secure server infrastructure are used to protect information from unauthorised access, loss, or misuse. | This outlines the main safeguards applied to player data across the website and mobile platform. |
| Data sharing rules | We will never sell personal data to third parties, but may share information with payment processors, banking institutions, licensed software providers, and regulatory authorities when required by law. | Sharing is tied to transactions, game access, and legal or regulatory obligations rather than resale of data. |
| Player rights over personal data | Players have the right to request access to their personal information and request deletion of their account and associated data, subject to legal obligations. | This gives Canadian users a clear route to review or remove data, although some records may need to be retained by law. |
| Account use, support, and promotions | Data may be used to provide customer support and account management, ensure compliance with legal and regulatory requirements, and deliver personalised offers, promotions, and loyalty rewards. | New players may also see the 500 CAD Bonus offer alongside standard account and support functions. |
| Policy updates and responsible play | Any changes to the policy may be posted on the website and take effect immediately upon posting. Use of the services means agreement with the stated practices. | The site is intended for users aged 18 and over, and responsible play messaging is part of the overall account environment. |
Access, Corrections and Privacy Requests
You have the right to request access to your personal information and ask for account deletion with associated data, subject to legal obligations. If details need correction, our support team can also help you update account records.
We may revise this policy from time to time, and updated terms take effect immediately after posting. For any privacy question, account concern, or data request, please contact our Customer Support Team through live chat. If you are considering joining, review the terms carefully and use the platform responsibly.